Knowledgebase: HFM
Error "cannot find application with ID HFM:xxxxx" when registering a Financial Management (HFM) applicatio
Posted by Priya Doyle on 02 December 2010 09:09 AM

Error "cannot find application with ID HFM:xxxxx" when registering a Financial Management (HFM) application
 Modified 19-MAR-2010

Applies to:

Hyperion Financial Management - Version: 9.2.1.0.00 - Release: 9.2
Information in this document applies to any platform.

Symptoms

Error is returned when trying to register an application using an user account not belonging to Native Directory:

Cannot find application with ID HFM:XXXXX

Error Reference Number: {DFA701F4-06DC-4011-8165-319FE15F1974} 
Num: 0x800412c4;Type: 1;DTime: 31/03/2009 12:24:17;Svr: XXXXXX;File: ;Line: -1;Ver: 9.2.1.0.1723;DStr: Error in RegisterInstance(); 
Num: 0x800412c4;Type: 0;DTime: 31/03/2009 12:24:17;Svr: XXXXXX;File: CHFMCASSecurity.cpp;Line: 539;Ver: 9.2.1.0.1723; 
Num: 0x800412c4;Type: 0;DTime: 31/03/2009 12:24:17;Svr: XXXXXX;File: CHsxServer.cpp;Line: 3295;Ver: 9.2.1.0.1723; 
Num: 0x800412c4;Type: 0;DTime: 31/03/2009 12:24:17;Svr: XXXXXX;File: CHsxClient.cpp;Line: 4544;Ver: 9.2.1.0.1723; 
Num: 0x800412c4;Type: 0;DTime: 31/03/2009 12:24:18;Svr: XXXXXX;File: CHFMwManageApplications.cpp;Line: 2449;Ver: 9.2.1.0.1723;

Changes

The external provider the user belongs to was renamed in Shared Services Directory Configuration.

Cause

Due to an unpublished bug , the Shared Services repository maintains a reference to the user with the old provider name.

Solution

While logged on Windows 2003, XP or later, you can follow this procedure:

  1. in Windows, go to My Network Places
  2. select Add Network Place
  3. click Next, you will be eventually prompted to Choose Another Location
  4. when you are asked for the location, enter http://your-sharedservices-server:58080/interop/content
  5. when you are asked for user/password, use the admin user, and proceed to the end of the wizard. This should open the repository.
  6. Enter the users folder
  7. select your username (which will look like myuser@someprovider) and press F2
  8. change the section after "@" to reflect the new name, e.g. myuser@thenewprovider and press Enter
  9. restart SharedServices and Financial Management
  10. try again to create or register an application, now it should work fine.



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