Knowledgebase: FDM
FDM Can Not Successfully Change Authentication Provider in Load Balance Config, Receive "Active X Can't Create Object"
Posted by Priya Doyle on 08 February 2011 03:24 PM

FDM Can Not Successfully Change Authentication Provider in Load Balance Config, Receive "Active X Can't Create Object" Error

 Modified 25-MAY-2010     Type PROBLEM  

Applies to:

Hyperion Financial Data Quality Management - Version: 9.3.1.0.00 and later   [Release: 9.3 and later ]
Information in this document applies to any platform.

Symptoms

When launching the FDM Load Balance Configuration receiving error message:

"Unable to create Load Balance Manager object!
Please verify that the user name, password, and domain are correct
Error=Cannot create ActiveX component."

The user is unable to update the MSAD provider. 

Cause

Invalid ID/PWD is stored in DCOM Object
This error message is caused by one of three items:

1) The Account entered in the Load Balance Config has been locked out
2) The Id/Pwd entered into the load balance configuration is invalid
3) There is an invalid id set in the Security Tab of the Load Balance Manager DCOM object. 

Any of these items would result in being unable to create the Active X component necessary.

The screen shot of the error message states the cause of the issue. The software is unable to create the FDM Load Balance Manager DCOM object and results in error. In order to set the permissions on the DCOM object, the id/pwd must be correct and the account must be available and not locked out.

Solution

Reset Identity and Security on FDM Load Balance Server DCOM object

There is an invalid account set on the FDM Load Balance Object. 

Perform the following:

1) Choose Start/Run and type Dcomcnfg
2) Expand Component Services\Computers\My Computer\Dcom Config and locate the object {E652643D-6CC1-48AC-915D-01842B04F292}
3) Right-click on this item and choose "Properties" and click on the "Security" tab
4) Click the "Edit" button and remove any items other than "Everyone" and "System" which are the defaults and click OK, then set the radio button to "Use Default"
5) Click the "Edit" button under Access Permissions and remove any id's other than the default items and click OK, and set the radio button to "Use Default"
6) Click on the "Identity" tab and remove the ID in the "This User" field and set the radio button to "The Launching User" and click "Apply" and "OK"
7) Re-launch the FDM Load Balance Config and reset the service account, application servers, and MSAD Configuration.

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