Knowledgebase: FDM
When Trying to Logon to FDM Web, Users Receive the Error Message:"Error: Please run the Setup Manager and Load Balance Specify a username and password for DCOM."
Posted by Priya Doyle on 08 February 2011 04:00 PM

When Trying to Logon to FDM Web, Users Receive the Error Message:"Error: Please run the Setup Manager and Load Balance Specify a username and password for DCOM."

 Modified 10-JAN-2011     Type PROBLEM 

Applies to:

Hyperion Financial Data Quality Management - Version: 9.3.1.0.00 to 11.1.2.0.00 - Release: 9.3 to 11.1
Information in this document applies to any platform.

Symptoms

When accessing the FDM Web client the following error is returned:
Error: Please run the Setup Manager and Load Balance Specify a username and password for DCOM.
Detail: InnerException1: Retrieving the COM class factory for component with CLSID {E652643D-6CC1-48AC-915D-01842B04F292} failed because the following error: 80070005.

The drop down list for applications is blank.

Cause

The load balance server specified on the "Load Balance Server" tab of the FDM Web Configuration Manager has not been configured with the proper FDM Service Account username/password.
.

Solution

1. Logon to the FDM Application Server in the environment and launch the Load Balance Config Manager (All Programs -> Oracle EPM System -> Financial Data Quality Management -> Load Balance Manager -> Load Balance Configuration ->)

2. On the General Tab, enter the FDM DCOM service account username/password/confirm password/domain

3. Click on the application servers tab and verify that the application server name is entered and spelled properly

4. Click on the authentication provider tab and verify that an authentication provider exists.  Edit the provider and perform a logon test to verify a valid provider connection

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