Knowledgebase: FDM
FDM Schema Update Utility Hangs Upon Login
Posted by Priya Doyle on 08 February 2011 04:11 PM

FDM Schema Update Utility Hangs Upon Login

 Modified 07-OCT-2010     Type PROBLEM 

Applies to:

Hyperion Financial Data Quality Management - Version: 11.1.1.3.00 and later   [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to login to the schema update utility to upgrade an FDM application the tool freezes.  The login form is returned and the user enters the admin account information and clicks login and it is frozen.  The utility has to be terminated via the windows task manager.

Cause

Currently the schema update utility is unable to authenticate users against Hyperion Shared Services.  When the COMJNIBRIDGE.exe process is launched in the task manager and attempts to establish a connection with Shared Services, the process is hung in the task manager and does not receive a success response from HSS, causing the schema update utility to hang.

Cause Justification
The cause of the issue is justified by performing the following:

a) Launch the FDM Load Balance Config and edit the HSS Authentication Provider
b) Click the "Test connection" button
c) The Load Balance Config is frozen and the "Connection Successful" message is not returned.
d) Looking in the processes tab of the windows task manager shows comjnibridge.exe with 0% CPU stuck in the task manager

Solution

A) Start > run > DCOMCNFG
B) Expand COMPUTERS > My Computer > DCOM Config 
C) Locate the COMJNIBRIDGE item, right-click and choose "properties"
D) Click on the "Identity" tab and update the FDM Service Account password and confirm
E) Open the windows task manager and locate the current comjnibridge.exe hung in the task manager and end the process
F) Re-run the schema update utility and login successfully and click "update" to update the application to the 11.1.1.3 level successfully.



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