FDM Schema Update Utility Hangs Upon Login
Posted by Priya Doyle on 08 February 2011 04:11 PM
Applies to:Hyperion Financial Data Quality Management - Version: 220.127.116.11.00
Information in this document applies to any platform.
The cause of the issue is justified by performing the following:
a) Launch the FDM Load Balance Config and edit the HSS Authentication Provider
b) Click the "Test connection" button
c) The Load Balance Config is frozen and the "Connection Successful" message is not returned.
d) Looking in the processes tab of the windows task manager shows comjnibridge.exe with 0% CPU stuck in the task manager
B) Expand COMPUTERS > My Computer > DCOM Config
C) Locate the COMJNIBRIDGE item, right-click and choose "properties"
D) Click on the "Identity" tab and update the FDM Service Account password and confirm
E) Open the windows task manager and locate the current comjnibridge.exe hung in the task manager and end the process
F) Re-run the schema update utility and login successfully and click "update" to update the application to the 18.104.22.168 level successfully.