Knowledgebase: Enterprise
Error: "VERGETFILEVERSION API FAILED" During Uninstall of Oracle's Hyperion Enterprise
Posted by Priya Doyle on 15 February 2011 04:51 PM

Error: "VERGETFILEVERSION API FAILED" During Uninstall of Oracle's Hyperion Enterprise

 Modified 18-JAN-2011     Type PROBLEM 

Applies to:

Hyperion Enterprise - Version: to - Release: 5.0 to 6.5
Information in this document applies to any platform.


When uninstalling Hyperion Enterprise by [Add or Remove Programs] in Control Panel, it gives Error: "VERGETFILEVERSION API FAILED" and fails to uninstall.


Possible Causes:
1.Lack of Heapi.dll in Hyperion Enterprise installed folder.
2.Hyperion Enterprise uninstallation file broke or parts of registry keys for Hyperion Enterprise broke.



1. Copy Heapi.dll from other machine to the problem machine, then uninstall the old version enterprise.


Delete the old version enterprise manually.
1. Delete the related registry keys: uninstall registry
a. Hyperion Enterprise:

b. Hyperion Common Logon:

c. Hyperion Enterprise Reporting Windows Client:

2. Backup the Hyperion Solutions folder, then delete the folder.
for example:
C:\Program Files\Hyperion Solutions
C:\Program Files\Hyperion Solutions_bak

3. Reboot the machine.
Postscript: if you use messenger server or application server, you also need to delete the service from registry by command: [sc delete]

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