Knowledgebase: Enterprise
Error: "VERGETFILEVERSION API FAILED" During Uninstall of Oracle's Hyperion Enterprise
Posted by Priya Doyle on 15 February 2011 04:51 PM

Error: "VERGETFILEVERSION API FAILED" During Uninstall of Oracle's Hyperion Enterprise

 Modified 18-JAN-2011     Type PROBLEM 

Applies to:

Hyperion Enterprise - Version: 5.0.1.0.00 to 6.5.1.0.00 - Release: 5.0 to 6.5
Information in this document applies to any platform.
Regedit

Symptoms

When uninstalling Hyperion Enterprise by [Add or Remove Programs] in Control Panel, it gives Error: "VERGETFILEVERSION API FAILED" and fails to uninstall.

Cause

Possible Causes:
1.Lack of Heapi.dll in Hyperion Enterprise installed folder.
2.Hyperion Enterprise uninstallation file broke or parts of registry keys for Hyperion Enterprise broke.

Solution

Solution1:

1. Copy Heapi.dll from other machine to the problem machine, then uninstall the old version enterprise.

Solution2:

Delete the old version enterprise manually.
1. Delete the related registry keys: uninstall registry
a. Hyperion Enterprise:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A713F236-6F27-4779-AD70-C1290CBC99B6}]

b. Hyperion Common Logon:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D337768B-4627-11D5-9953-00500466E4ED}]

c. Hyperion Enterprise Reporting Windows Client:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EDDBB48A-3A68-11D5-992D-00500466E4ED}]

2. Backup the Hyperion Solutions folder, then delete the folder.
for example:
C:\Program Files\Hyperion Solutions
->
C:\Program Files\Hyperion Solutions_bak

3. Reboot the machine.
Postscript: if you use messenger server or application server, you also need to delete the service from registry by command: [sc delete]





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