Knowledgebase: Enterprise
Error: "The application or the dll C:\Program Files\Hyperion Solutions\HERES.dll is not a valid windows image. Check help in your installation program" When Installing an Enterprise Patch
Posted by Priya Doyle on 15 February 2011 05:24 PM

Error: "The application or the dll C:\Program Files\Hyperion Solutions\HERES.dll is not a valid windows image. Check help in your installation program" When Installing an Enterprise Patch

 Modified 07-FEB-2011     Type PROBLEM  

Applies to:

Hyperion Enterprise - Version: 5.0.1.0.00 and later   [Release: 5.0 and later ]

Symptoms

Error: "The application or the dll C:\Program Files\Hyperion Solutions\HERES.dll is not a valid windows image. Check help in your installation program"
Error occurs when trying to install Enterprise patch
Note this is a generic error that can occur with multiple product/patch versions where the patch install is supported by a Install Shield program and the patch is released in multiple language versions.

Changes

A patch installation was attempted.

Cause

The language version of the patch does not correspond to the language version of the Enterprise installation.

Solution

The heres.dll is a language specific dll so the language version of the heres.dll needs to match the language version of the Enterprise installation.

Refer to the Patches and Updates Tab on the My Oracle Support Portal to obtain the correct language version of the patch you are attempting to install.

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