Knowledgebase: Enterprise
Error "Print Engine Error – Cannot Create Driver" when Printing from Hyperion Enterprise
Posted by Priya Doyle on 16 February 2011 11:09 AM

Error "Print Engine Error – Cannot Create Driver" when Printing from Hyperion Enterprise

 Modified 04-FEB-2009     Type PROBLEM  

Created from <SR 3-842320141>

Applies to:

Hyperion Enterprise - Version: 4.3.2.0.00 to 6.5.0.0.00 - Release: 4.3 to 6.5

Information in this document applies to any platform.

Symptoms

Unable to print to an HP LaserJet 2420 printer from Hyperion Enterprise and Hyperion Enterprise Reporting.
Error: "Print Engine Error – Cannot Create Driver"

Cause

The HP LaserJet 2420 uses a PCL6 printer driver

The latest PCL6 printer driver was not being used

Solution

Download the latest compatible printer driver from

http://h20000.www2.hp.com/bizsupport/TechSupport/Product.jsp?lang=en&cc=us&taskId=135&prodTypeId=18972&prodCatId=236252


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