Knowledgebase: Enterprise
Hyperion Retrieve Appears Twice in Microsft Excel Add-Ins.
Posted by Priya Doyle on 16 February 2011 11:29 AM

Hyperion Retrieve Appears Twice in Microsft Excel Add-Ins.
 Modified 13-JAN-2010     Type PROBLEM 

Applies to:

Hyperion Enterprise - Version: 6.0.0.0.00 to 6.5.0.0.00 - Release: 6.0 to 6.5
Information in this document applies to any platform.

Symptoms

Hyperion Retrieve add-in appears twice in the Microsoft Excel > Tools > Add-Ins.

Cause

Hyperion Retrieve appears twice in Excel > Tools > Add-ins if both Retrieve add-ins are selected.

Solution

  • Open an Excel Sheet and go to Tools Add-ins and confirm both Add-ins have been selected.
  • Decide which add-in is needed either rhxll32.xll or heretrv.xla
  • Deselect the undesired add-in 
  • The add-in will be cleared and now only the needed add-in will be listed
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