Knowledgebase: Enterprise
Creating a new GL Template- Unable to drag the file record into the sample record box to populate.
Posted by Priya Doyle on 16 February 2011 11:34 AM

Creating a new GL Template- Unable to drag the file record into the sample record box to populate.

 Modified 22-JAN-2010     Type PROBLEM 

Applies to:

Hyperion Enterprise - Version: 6.3.1.0.00 - Release: 6.3
Information in this document applies to any platform.

Symptoms


Unable to see sample record in Ledgerlink GL Temple Wizard. 

The Sample record field appears blank.

Cause


This is an issue  with Microsoft Windows XP machines

Solution

 

Set the Windows theme to 'Windows Classic': 

  • On the machine's Desktop background right click with the mouse and select Properties.
  • Select the Appearance Tab.
  • Change the 'Windows and buttons' drop down box to  setting to 'Windows Classic Style'
  • Select Apply.
  • The issue should be resolved.

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