Knowledgebase: Planning
How to Change the URL in the Email Generated by Process Management for Planning [ID 983495.1]
Posted by Priya Doyle on 26 October 2012 02:23 PM

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Applies to:

Hyperion Planning - Version: and later   [Release: 11.1 and later ]
Information in this document applies to any platform.


You are using the process management feature in Planning, and you have e-mail notification turned on. 
When the e-mail is generated to inform the user of a status change, the e-mail contains a link to the Planning application that does not go through the workspace. 

Instead, it is a URL that goes directly to Planning outside the workspace (the URL that was used prior to the introduction of the Workspace). You want the URL to go through Workspace or not be shown at all. 


To resolve this take the following steps:

1. Locate the HspCustomMsgs_en.template file in the

2. copy it to

3. Rename it to

4. In this file do a search for MSG_PM_EMAIL_DEFAULT_MSG and hard coding the URL you want it to use or create a new variable with the value you want and assign it the host you want it to use.

5. Restart Planning service.

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