The issue is due to the corruption of journal filtering within the user POV.
Quite simply the solution is to clear the current POV for a specific user.
There are journal query and filtering settings also stored in the USERPARAMS table.
Make sure you have a backup of your HFM database, and log all users out of the application (so the application is shut down, no HsvDataSource.exe running on any app server) and then try
DELETE FROM appname_USERPARAMS WHERE PARAMETERKEY='JournalsQueryDef' AND USERNAME = 'xxxx' ;
(where xxx is the exact correct string of the user who has the problem).
After SQL / Oracle comes back with (n rows deleted) then do a "commit;"
Then log on to the application again and check if the issue is still there.