Knowledgebase: HFM
Error when loading metadata
Posted by Priya Doyle, Last modified by Priya Doyle on 16 November 2010 01:18 PM

Modified 23-SEP-2010 

Applies to:

Hyperion Financial Management - Version: 9.3.1.0.00 and later   [Release: 9.3 and later ] Information in this document applies to any platform.

Symptoms

When loading metadata in HFM web get page cannot be displayed error in right hand side pane of Workspace window

The metadata loads OK but this is an annoyance

Cause

Using Helicon ISAPI REWRITE to redirect HFM traffic from one IIS server to another. Within this utility needed to configure the proxy settings and increase the timeouts.
The proof that this is the cause of the problem
After changing ISAPI Rewrite Timeouts the metadata file could be loaded

Solution

Add the following to the ISAPI REWRITE httpd.conf file


ProxyConnectTimeout 120
ProxyReceiveTimeout 120
ProxySendTimeout 120


By default these are set to 60 seconds

After making the changes restart IIS 

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